Refund policy

Returns

Our custom house numbers, letters and signs are made to order to your specifications, so we can't accept returns or exchanges on custom products where you've made an error or changed your mind. We understand these things happen, and where possible we'll do our best to help with an affordable solution if you let us know within 30 days of receiving your order.

Non-custom products can be returned for a change-of-mind refund with prior authorisation. The product must be unused, in its original packaging, and returned within 30 days of receiving your order. Shipping costs for change-of-mind returns are the buyer's responsibility and are non-refundable.

If there's a problem with your order

Much care goes into the production and packaging of every order, and each item is inspected before it ships. If we've made an error with your order, or a product is faulty or doesn't match its description, we'll put it right. Depending on the problem, that means a repair, replacement or refund, in line with your rights under the Australian Consumer Law. Where a return is needed because of our error or a fault, we'll cover the reasonable cost of return shipping.

Please contact us as soon as possible (ideally within 48 hours of delivery) with your order number, photos and a description of the issue.

Warranty

Our product guarantee is set out on our Warranty page.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.