Warranty

Peninsula House Numbers products are made from architectural-grade aluminium and finished by Dulux Accredited Powder Coaters. Our numbers and letters are designed to withstand Australian conditions, including UV exposure, temperature change, and atmospheric pollutants.

Our 25-year guarantee

When properly installed and maintained, we warrant that our house numbers and letters will be free from corrosion and from powder coat defects, including peeling, flaking, and blistering, for 25 years from the date of purchase. This guarantee covers the powder-coated aluminium numbers and letters, for normal residential and commercial use. It excludes damage from impact, abrasive or harsh cleaning, modification, or installation that does not follow our guidelines.

Commercial installations

Our 25-year guarantee also applies to commercial installations, such as apartment buildings, offices and retail premises. Commercial installations must be carried out by a qualified installer, following our installation instructions. Trade and commercial orders are also supplied under our Trade Terms of Supply.

Fixings (rods and spacers)

Your fixings are made from corrosion-resistant stainless steel and are warranted against structural failure when properly installed. In coastal and marine areas, stainless steel can develop light surface discolouration known as tea-staining. This is a normal cosmetic effect rather than a fault in the material, and it lifts with routine cleaning, so surface discolouration of fixings is not covered as a defect.

Caring for your numbers

A rinse with fresh water and a wipe with a soft cloth a few times a year is all that is needed. If you live near the coast, rinse more often to clear salt build-up, particularly on the fixings. Avoid abrasive pads and harsh or solvent-based cleaners.

Making a claim

To make a claim, email hello@housenumbers.com.au with your order number, proof of purchase and photos of the issue. If a covered defect appears within the guarantee period, we will repair or replace the affected product at no charge. If we need the product back, we'll arrange and pay for return shipping, and we'll cover the cost of shipping the repaired or replacement product to you.

The guarantee covers the product itself. It does not cover the cost of removing or reinstalling the product, access equipment (such as scaffolds or elevated work platforms) or labour. Any other costs of making a claim are your responsibility.

This guarantee is non-transferable and applies to the original purchaser.

Contact

Peninsula House Numbers
PO Box 287, Mount Eliza VIC 3930
Phone: 0494 313 533
Email: hello@housenumbers.com.au

Your rights under the Australian Consumer Law

This guarantee is in addition to your rights under the Australian Consumer Law and does not exclude or limit them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.